Creative Scapes Privacy Policy

Privacy Policy

Last Modified: November 29th, 2025

Introduction

Creative Scapes Fencing & Gardening ("we", "our", "us") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other relevant laws.

1. Information We Collect

We may collect and process the following data:

Personal Information you provide directly (e.g. name, phone number, email, address) via contact forms, quotes, or booking requests.

Technical Information including IP address, browser type, device identifiers, location data, and website usage behaviour through tools such as Google Analytics.

Communication Data when you contact us or interact on social media platforms.

2. How We Use Your Data

We use your information to:

Provide our fencing and gardening services.

Send quotes, booking confirmations, invoices, and respond to enquiries.

Improve user experience on our website.

Market relevant services to you (you can opt-out at any time).

Comply with legal obligations and protect our business.

3. Lawful Basis for Processing

We rely on the following lawful bases to process your data:

Contractual necessity – to provide services or respond to enquiries.

Legitimate interests – for business operations and marketing.

Legal compliance – for tax, employment, or health and safety reasons.

4. Data Sharing

We do not sell your personal data. We may share it with trusted third parties such as:

Hosting providers (e.g. for website and email servers).

Payment processors and invoicing software.

Professional advisors (accountants, legal consultants).

Regulators and law enforcement (where required).

All third parties are subject to strict confidentiality obligations and comply with UK data protection law.

5. Data Storage and Retention

Your data is stored securely in the UK or EEA. We retain personal data only as long as necessary to:

Deliver our services.

Comply with legal, tax, or regulatory requirements.

Resolve disputes or enforce contracts.

6. Your Rights

Under the UK GDPR, you have rights including:

Access to your personal data.

Correction of inaccurate or incomplete data.

Deletion of your data (where legally permitted).

Objection to processing for direct marketing.

Data portability (upon request).

To exercise your rights, please email: [email protected]

7. Cookies

Our website uses cookies for analytics and performance optimisation. You may accept or decline cookies when visiting the site. For more details, see our separate [Cookie Policy].

8. Data Security

We implement appropriate technical and organisational security measures to protect your data from unauthorised access, misuse, or disclosure. However, no system is 100% secure.

9. International Transfers

If we transfer your data outside the UK or EEA, we ensure adequate safeguards are in place, such as standard contractual clauses.

10. Marketing Preferences

If you’ve consented to receive marketing communications (e.g. updates or promotions), you can unsubscribe at any time by clicking the link in our emails or texting STOP.

11. Contact Us

If you have any questions or complaints about this policy or your data, contact:

Creative Scapes Fencing & Gardening
Email: [email protected]

Website: https://www.creativescapesoxfordshire.co.uk

If you’re not satisfied with our response, you can contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.

This policy will be updated if our privacy practices change, or in response to legal or regulatory developments. Please review it regularly.

Choose The Best Option For You!

More Frequently Asked Questions

Do You Offer Free Estimates?

Yes, we do offer free quotes. To make the process as efficient as possible, we usually begin by providing a provisional quote based on the details you share with us (such as photos, measurements, or a description of the work). This helps us give you a clear idea of costs without unnecessary travel. If you’re happy with the provisional estimate and would like to proceed, we can then arrange a site visit to confirm the details and provide a final, no‑obligation quote.

What Garden Services Do You Offer?

At Creative Scapes Fencing & Gardening, we provide a reliable range of outdoor services across Oxford, Bicester, Witney, and the wider Oxfordshire area — ideal for homeowners, landlords, and letting agents.

Our services include:

✅ Fencing installation (including Jacksons Fencing)

✅ Fence repairs and replacements

✅ Gate installation – bespoke timber gates, side gates & more

✅ Gate repairs and adjustments

✅ Turfing – new lawn installation and lawn replacements

✅ Garden maintenance – regular or seasonal care

✅ One-off garden clean-ups – ideal before tenant move-ins or property viewings

✅ Hedge trimming & pruning – tidy, shaped, and well-managed boundaries

✅ Weeding & general garden care

✅ Garden waste removal – eco-friendly and efficient disposal

✅ Pressure washing – cleaning of patios, decking, and driveways

We work with landlords, property managers, and letting agents to prepare and maintain gardens for new tenancies, inspections, and sales — ensuring every property looks its best, inside and out.

Are You Insured and Do You Have Warranties?

Yes, Creative Scapes Fencing and Gardening is fully insured, ensuring that you are protected in the unlikely event of any issues during a project. Additionally, we offer warranties on all workmanship, giving you peace of mind that our work is built to last. Our warranties cover materials and labor, so you can trust in the durability and quality of our services.

Can You Help With The Design Of Our Project?

Yes, at Creative Scapes Fencing and Gardening , we are happy to assist with the design of your project. Whether you need ideas for a new garden layout or fencing solution, our experienced team will work closely with you to bring your vision to life. We provide expert advice on materials, layouts, and features to ensure your outdoor space is both functional and aesthetically pleasing.